Send an email to Telkom with the following details:
- The domain name. This is the website address you want to transfer away from Telkom.
- A letter of intent. This is a PDF document showing your interest in transferring your domain name. Be sure to include:
- The letterhead of your business.
- Your ID number.
- Your signature.
- A copy of your ID.
An example of the email you should send.
Letter Of Intent Example
An example of the letter of intent.
Here's a prewritten email draft you can use. Just attach your own documents & send. Link.
I have a client that had their domain name "locked into" Telkom. I say "locked in" because there was no way of contacting anyone at Telkom about getting their domain name transferred out. I called the normal Telkom support lines, but it was clear that they were only geared to deal with phone and internet-connectivity issues. The moment I mentioned the words "domain name", I lost them to confusion.
I found an article online mentioning that you should email firstname.lastname@example.org to authorize the transfer. Which I did 7 times over the next 2 months with no reply.
I even tried to "force" the domain transfer from the new hosting provider's side which obviously wouldn't have worked, but I tried anyway. While doing so, I could see the status of the domain name change to "pendingTransfer" and back to "ok".
At this point, I kind of gave up. I honestly didn't know what to do or who to contact. In my desperation I found another email address that lives on all telkom registered domain names: MPeterS@telkom.co.za. This email address address is supposed to be used to report abuse. Which was very fitting to the way I was feeling.
So I emailed the guy. And a day later I had the domain name transfer successfully completed 🎉
The missing information was the letter of intent and customer ID document. Once I attached those documents to the email, someone at Telkom finally replied.
So thank you Mr. Sabelo Michael Peters at Telkom for doing your job.
Thanks for reading and I hope this article saves you weeks of pain & suffering.
If you're interested in how to get your business online with a website and professional email address then I wrote a step-by-step guide here. Link.